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Banker I - Medford

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
Under direct supervision of a Bank or Market Manager, the successful colleague will be responsible for assisting customers in a dual role focused on delivering exceptional service and quality with every transaction. The Banker will perform teller transactions, service customer needs and resolve issues, and when appropriate proactively sell Associated Bank products to existing customers and prospects. Banker's are responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate products and services. Bankers will also be responsible for making customer referrals to the appropriate line of business to meet their financial needs. The colleague in this position will also provide exceptional customer service through efficient and accurate processing customer transactions and be able to efficiently demonstrate all customer channels including digital capabilities. All Banker colleagues will be responsible for completing curriculum and passing Banker Certification before they are eligible for promotion. The Banker will strive to deliver a satisfying customer experience by fulfilling service requests and providing efficient and accurate transaction processing. This role will also support the operational integrity of the branch. The colleagues in this role may be asked to work multiple branch locations.
This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
JOB ACCOUNTABILITIES
Acquire new and deepen existing customer relationships by initiating a thorough, quality conversations in order to identify customer needs and matching those needs with the appropriate Bank product or service. Requires strong understanding and execution of the Bank's sales objectives, processes, tools and campaigns and must effectively demonstrate and sell all customer channels.
Refer customers to other members of the branch team or select business partners including Private, Mortgage, AIS and Business Banking, as appropriate to meet the customer needs.

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